At Lifetime, people are at the heart of everything we do, so if you have had an experience that didn’t meet your expectations, we want to hear about it. We aim to resolve any complaints and concerns efficiently, with professionalism and courtesy.
If you have a concern, or complaint about any part of our service, please contact us so that we can rectify the problem.
All Financial Advice Providers are required to be a member of an approved Disputes Resolution Scheme. In the unlikely event where we are unable to find a resolution, you can contact the our DRS, Financial Disputes Resolution Services. They are an independent, not-for-profit external dispute resolution scheme that may be able to assist you in resolving the matter at no cost.
Financial Disputes Resolution Services
Post: Freepost 231075, PO Box 2272, Wellington 6145
Email: enquiries@fdrs.org.nz
Phone: 0508 337 337
Website: https://fdrs.org.nz
Contact Lifetime